You’re sitting on your couch watching a great TV show or movie on Netflix, only to find no audio coming. Before you start wondering if there’s something wrong with a series, movie, or TV, you should know that Netflix doesn’t output audio for various reasons.
We’ve compiled a list of the most common audio issues you might encounter with Netflix, along with some troubleshooting tips to help you get your audio back up and running.
First, try restarting your TV and Netflix
Before examining the possible causes affecting Netflix audio, try restarting your TV and see if that fixes your issue. You may want to restart any external audio devices such as sound blasts, speakers, or home theater systems.
If everything is fine on the hardware side, try restarting the Netflix app a few times to make sure everything is working on the Netflix side. Also, try a different movie or series to see if the problem is in a certain series or movie.
Alternatively, you can visit the dedicated page of the Netflix Help Center to see if Netflix is down in your area. Alternatively, you can visit sites like Downdetector or IsItDownRightNow to see if you’re not the only one with audio issues.
If everything is in order and Netflix works fine for you, it’s time to look at the different issues with the audio you might hear on Netflix.
1. Video without sound
If you don’t have any problems with the video but don’t get any audio, then the problem is most likely with the device. It may sound strange, but try turning up the volume of your device. You may have turned the volume down before, but forgot about it.
If you’re using Netflix in a Mac or Windows browser, you should close any tabs or apps that might interfere with Netflix’s audio. Also, if you use antivirus or malware on your PC, try disabling it to see if it works.
2. The sound and video are out of sync
If the sound and video are out of sync, it is most likely due to a software bug. Depending on your device, this could be an issue with the application or operating system.
Initially, restarting the Netflix app on your device may fix the problem. If you are using an iOS device, you can reset the Netflix app by going to “Settings” > “Netflix” and toggling the “Reset” option.
If you haven’t already, try updating your Netflix app and see if that fixes your problem. If not, you can try deleting the Netflix app and then reinstalling it.
If the app seems to be working correctly, try restarting your device and updating it to the latest software updates. Then, try watching something on Netflix and see if that solves the problem.
3. Rough and distorted sound
If the sound is unstable or choppy, it is either due to a problem with the output of the device or a defective show or movie you are watching. You may encounter this problem on Apple TVs, Roku, or Smart TVs, as well as on PCs or smartphones.
In this case, it is better to double-check that the wires are correctly connected to the speaker. If you’re using an HDMI cable, reconnect it and see if that fixes the problem.
Otherwise, you should check your device’s audio settings and adjust them if necessary. If that doesn’t work, try restarting your device and speakers.
4. The sound is too small
If you can’t hear the actor or the entire voice, it may be because of a problem with the audio settings of one of your devices. Try turning up the volume first and see if that fixes the problem.
If your internet is working properly, a device that supports Dolby Atmos or surrounds sound may work; If not, the audio will sound distorted until the video and audio are loaded in full quality.
Also, if you use an assistive device such as headphones, you may need to adjust its audio options to linear PCM or stereo. Look for any problems with the HDMI cable and replace it if necessary. Also, take a look at your speaker settings and adjust them accordingly if you find anything strange.
5. You hear a hissing or static sound
This problem is common on Windows computers that rely on audio drivers to output audio. For the same reason, make sure your Windows PC has the appropriate audio drivers installed. If not, get the appropriate audio driver for your CPU configuration.
If you have the correct driver, check and repair the corrupted driver responsible for the audio on Windows. To fix this, simply update the audio driver on Windows.
If you’re having trouble with this on Roku, see if your receiving device supports Dolby Digital Plus to play audio in Dolby Surround. If it doesn’t, go to Netflix and watch a TV show or movie, then go to Audio & Subtitles and check non 5.1 under Audio. It should resolve your problem.
Is the audio working again?
These are some of the most common audio issues you may face on Netflix. You can follow our troubleshooting tips to resolve these issues. If everything is working correctly, there is a chance that Netflix will end up not working for you. Fortunately, there are various solutions.