How to get an AirPod case back to charging

Generally speaking, even if you forget to carry the charger, the AirPod case will last you perfectly and provide about 30 hours of listening time. However, if you forget to bring the charger and the AirPod case fails to charge properly, it may affect your mood during the trip. So, we bring you how to troubleshoot common AirPod case issues.

Learn how to read the charging signal

First, look for the charging status light. When you first plug the case in, you should see the charging light come on (but it’ll go off automatically after about 10 seconds, and that’s okay).

Another handy indicator that the case is charging: Put your AirPods in their case and close the lid. Plug the case into its charging cable (you need a charging cable, not a wireless charging pad for this test). Open the lid and bring the case close to your iPhone. The AirPods status screen should appear, indicating the charge in both the AirPods and the case. Because the case is plugged in and charging, you should see a small lightning bolt next to the battery symbol for the earbuds and case. If the case doesn’t have a lightning bolt, then you know you have some kind of charging problem.

The lightning bolt indicates the device is charging.

Try a different charging pad, or use a cable

If you have a wireless charging case and you want to charge it wirelessly, try a different wireless charging pad to make sure that’s not the problem. You can also use a charging cable instead, and if the cable works, you know the problem is with the case’s wireless charging system or the charging pad you’re trying to use.

Plug your charging case into a Lightning cable if the wireless charging isn’t working.

Make sure the charging case is plugged into reliable power

In general, you should be able to plug in an AirPods case almost anywhere for charging — your computer’s USB port, a wall outlet, a USB hub, and so on. But if charging improperly, minimize possible variables. Plug your AirPods into a USB port or wall outlet and you know it’s working properly; ideally, you’ll just have to verify it with another device. If in doubt, try connecting it to several different power sources and using two different charging cables.

Clean your case’s Lighting port

If your case isn’t charging when the charging cable is plugged in, there may be some debris in the port blocking the cable – if you keep the case in your pocket a lot, especially if your coat has a chance to plug into the port, This is more likely. So, clean the charging case carefully, especially with non-metallic equipment to remove debris from the ports.

Contact Apple customer service

If none of these troubleshooting steps can seem to restore your case’s ability to charge, contact Apple customer service. You might have a hardware problem and the case may need replacement.