How to troubleshoot with 8 methods when the iPhone touch screen is not working

When your iPhone is dropped or broken, the touchscreen may stop working or become unresponsive. Also, various software bugs and glitches or defective apps can also cause your iPhone screen to freeze, and even screen protectors can hinder your touch and display on your iPhone. When the touchscreen becomes unresponsive or stops working, you probably feel bad. Fortunately, we found several workarounds to fix this problem.

1. Uninstall problem apps

If you notice that your iPhone screen is not responding when using a particular app, then this app could be the cause of the problem. A defective app could also be the reason why your iPhone screen doesn’t respond to touch. You can try uninstalling and reinstalling the app.

1.  Press and hold the app icon on the home screen.

2.  Next, click Delete app.

3.  Now, open the App Store.

4.  Search for the app’s name. Download the app back onto your iPhone and see if it causes any further problems.

If the problem persists, move on to the next solution.

2. Force restart your iPhone

Now, restart your device. You may wonder how you will turn off your iPhone when the touch screen isn’t working. Well, there’s a way to reboot your iPhone even without using the touchscreen.

On iPhone 8 or newer:

1.  Quickly press and release the Volume Up button.

2.  Then quickly press and release the Volume Down button.

3.  Finally, press and hold the Side button until the Apple logo pops up.

On iPhone 7 and 7 Plus:

Press and hold either the Volume Up/Volume Down button along with the power button until you see the Apple logo.

On iPhone 6S or earlier:

Press and hold the Power button and Home button simultaneously until the Apple logo appears on the screen.

This approach is able to solve the problem that the touch screen is not responding in most cases.

3. Clean your iPhone

Even though the iPhone 7 and later models are water-resistant, they have a limit. Any liquid on the iPhone’s display or your finger can hinder your touch inputs with the screen, making it unresponsive. Clean off any liquid or debris that may be on your iPhone with a dry cloth.

If your iPhone was submerged in a pool or fell in a liquid, turn off your iPhone first. Let it dry completely, and then turn it on. Never plug a wet iPhone (or any device) into a charger, computer, or external power source.

4. Update your iPhone using a computer

Sometimes, software updates can help fix the bugs or glitches of the existing software version. Try updating your iPhone by connecting it to a Mac or PC which you normally use.

if that doesn’t work, you can try making a backup and restoring your iPhone through your Mac or PC. In some cases, this helps unresponsive iPhone touch screens.

5. Reset your iPhone

If your iPhone’s screen is completely unusable, head on to the next solution. However, if it’s a little responsive, try to reset your iPhone.

6. Perform DFU

DFU stands for “Device Firmware Upgrade”. If your iPhone’s touch screen still isn’t working after trying DFU mode, you can have some degree of confidence that it’s a hardware-related issue.

DFU removes everything from your device and reinstalls all software again. All of your data will be lost if not backed up to iCloud, pCloud, any other cloud service of your choosing, or an external hard drive.

When doing this step, you need to make sure that your iPhone is already backed up or that you will be able to download basic data from the cloud.

7. Hardware defect

If the above steps still don’t work, it’s probably a hardware issue. Consider contacting Apple’s support to replace the screen.

8. Fix it yourself with Self Service Repair

There are a series of ways to fix the unresponsive iPhone touch screen on Youtube, you can see if it can help your phone according to the situation of your phone and refer to the Youtube tutorial. Apple’s self-service service is now available, allowing you to troubleshoot touchscreen issues without leaving your home.

However, you need to proceed with caution.